Internet not working

Level 2
Hello there,

I got the modem from TPG 3 days ago and they already sent the message saying the NBN has been installed, however I can’t connect the internet, the DSL light is on but the Internet light is off.
I already did all the DSL configuration in the modem that they requested and check 3 different wires sockets but still not working.
Today they confirmed with the NBN department that it’s not a problem with NBN, so they have escalated my case to the highest engineer team from TPG.

Hi @allanajr


Welcome to the Community!


We were able to locate your account using your community details and learned that your case has been raised to our Network Engineers.

Further updates will be provided as soon as it becomes available.