TPG Community

tanyarice · ‎19-12-2020

Hi all

Can you please check my router for the latest firmware and upgrade as required. User ID: 4462758

Many thanks
Tanya

Ahra_G · ‎20-12-2020

We do not have access in checking your modem's information remotely.

You may try logging in to the modem's interface and provide us with the following information below:

Modem Brand and Model:
Serial number:
Firmware Version:

Hardware Version:
Software version:

Here's how you can log in: FTTB Modem Guides

We'll wait for your response.

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID.

Thanks!

Ahra_G · ‎20-12-2020

We do not have access in checking your modem's information remotely.

You may try logging in to the modem's interface and provide us with the following information below:

Modem Brand and Model:
Serial number:
Firmware Version:

Hardware Version:
Software version:

Here's how you can log in: FTTB Modem Guides

We'll wait for your response.

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID.

Thanks!

tanyarice · ‎23-08-2021

Please update modem software as required. Please also advise if replacement modem is overdue?

Product type:

Huawei HG659

Device ID:

00E0FC-J3N8W17818908095

Hardware version:

VER.B

Software version:

V100R001C216B013

Anonymous · ‎24-08-2021

Hi @tanyarice , if you're on TPG FTTB, please be advised that your modem has the latest firmware. Let us know should you need further assistance.

Firmware update Huawei HG659