TPG Community

Get online support

Firmware update Huawei HG659

SOLVED Go to solution
tanyarice
Level 2
Hi all

Can you please check my router for the latest firmware and upgrade as required. User ID: 4462758

Many thanks
Tanya
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @tanyarice

 

We do not have access in checking your modem's information remotely. 

 

You may try logging in to the modem's interface and provide us with the following information below:

 

Modem Brand and Model: 
Serial number: 
Firmware Version:

Hardware Version: 
Software version: 

 

Here's how you can log in: FTTB Modem Guides

 

We'll wait for your response. 

 

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID. 

 

Thanks! 

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @tanyarice

 

We do not have access in checking your modem's information remotely. 

 

You may try logging in to the modem's interface and provide us with the following information below:

 

Modem Brand and Model: 
Serial number: 
Firmware Version:

Hardware Version: 
Software version: 

 

Here's how you can log in: FTTB Modem Guides

 

We'll wait for your response. 

 

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID. 

 

Thanks! 

View solution in original post