Hi @tanyarice,
We do not have access in checking your modem's information remotely.
You may try logging in to the modem's interface and provide us with the following information below:
Modem Brand and Model:
Serial number:
Firmware Version:
Hardware Version:
Software version:
Here's how you can log in: FTTB Modem Guides
We'll wait for your response.
Note: We have modified your information for the privacy and security of your account as it contains your Customer ID.
Thanks!
