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Firmware update Huawei HG659

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tanyarice
Level 2
Hi all

Can you please check my router for the latest firmware and upgrade as required. User ID: 4462758

Many thanks
Tanya
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @tanyarice

 

We do not have access in checking your modem's information remotely. 

 

You may try logging in to the modem's interface and provide us with the following information below:

 

Modem Brand and Model: 
Serial number: 
Firmware Version:

Hardware Version: 
Software version: 

 

Here's how you can log in: FTTB Modem Guides

 

We'll wait for your response. 

 

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID. 

 

Thanks! 

View solution in original post

3 REPLIES 3
Ahra_G
Moderator

Hi @tanyarice

 

We do not have access in checking your modem's information remotely. 

 

You may try logging in to the modem's interface and provide us with the following information below:

 

Modem Brand and Model: 
Serial number: 
Firmware Version:

Hardware Version: 
Software version: 

 

Here's how you can log in: FTTB Modem Guides

 

We'll wait for your response. 

 

Note: We have modified your information for the privacy and security of your account as it contains your Customer ID. 

 

Thanks! 

View solution in original post

tanyarice
Level 2
 
Please update modem software as required. Please also advise if replacement modem is overdue?
 
Product type:
Huawei HG659
Device ID:
00E0FC-J3N8W17818908095
Hardware version:
VER.B
Software version:
V100R001C216B013

 
Riezl
Moderator

Hi @tanyarice , if you're on TPG FTTB, please be advised that your modem has the latest firmware. Let us know should you need further assistance.