Welcome to the community! Superfast and Ultrafast plans are now available for more information you may visit this link got to 'Superfast & Ultrafast Plans' tab.
Our NBN Home Superfast & NBN Home Ultrafast plans are currently supplied on a “BYO modem” basis for new customers, which means that you’ll need to supply your own modem.
Most modems in use today are technically capable of supporting speeds of approximately:
Up to 300Mbps over WiFi
Up to 600Mbps over Ethernet
The modem must support or feature:
If you wish to know more, I can arrange one of our Account Specialists to discuss plan information also on how to proceed with plan change.
You also have the option to change plan online, the article below will guide how.
Let me know should you require further assistance.
Hello I just wanted to ask if I wanted to upgrade my modem what sort you offer or what would be the best compatible one to get at this time
We don't have any available list aside from the ones that we've posted in the community and our support page.
If you are thinking of upgrading to a new modem/router, then you need to make sure that it is compatible with the NBN technology.
You may check it directly on the website of the third party modem/router or contact their support for more information.
I sent you a private message about getting a Free modem/router, I will wait for your response
Hey Shane thanks for the reply I'm not really looking to upgrade my current nbn plan but the modem as it I'd say 7 years old now to something more modern and up to the times now do you guys offer something new I can get or can you supply me a list of top notch compatible modems I can use thanks
You may need to contact the Huawei support in order to check on this further on this feature with your own Huawei Ax3 pro router.
We based the information that we provide from the manual of a third party modem/router. If it did not work or if you are not able to see the said feature, it is better to contact the equipment manufacturer support for further assistance.