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Losing connection on the LAN ports on the TPG provided Archer VR1600v router

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Level 3
Level 3

I've been having connectivity issue with the LAN ports on the TPG provided Archer VR1600v router.

The LAN connection LED goes off and come back online after a while.

Have tried moving to different port on the router same issue.

I have tried different cable as well.

Who looks after the warranty service for this device? TPG or TPLINK?

How long is the warranty for this device?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3
Level 3

I have called the support team and they have advised me that the warranty for the route is 12 month and it is handled by TPG.

All sorted.

View solution in original post

2 REPLIES 2
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Level 3
Level 3

I have called the support team and they have advised me that the warranty for the route is 12 month and it is handled by TPG.

All sorted.

View solution in original post

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Moderator

Thank you for taking the time to call @vot. We are glad to know that the issue has been sorted. Let us know should you need further assistance. Cheers!