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Modem Delivery 5G Home Internet

reshified
Level 2

I noticed concerns from Community regarding issues/delay in receiving modem. How long does it typically take for modem to be dispatched upon order confirmation? Im just in a urgent need for connection due to work and have been crunching through a lot of mobile data. If the community can reply with their actual timeline would be very helpful. I was told it would take 24hours for dispatch - is this accurate?

3 REPLIES 3
BasilDV
Moderator

Hi @reshified 

 

We'd like to check on the status of the order and see if it's affected by the system issue.

 

Please send us a private message with your account details.

 

BasilDV

reshified
Level 2

Hi @BasilDV  and community,

 

I placed order on Monday morning at 9am and the modem was dispatched today (Wednesday) at 12pm as per SMS received. 

 

Thank you for the follow-up Basil. Accepting this as solution.

Thank you.

BasilDV
Moderator

Glad to be of assistance, @reshified

 

Have a great day!