Modem Issue?

[Fairholm]

Hi,

We are cirrently using an older Netgear modem for our home wifi internet. Recently, it has started dropping in and out. The Netgear modem is about 5-6 years old now. Can I just buy a new Netgear modem from Officeworks and connect it or should I get a new registered modem through TPG? I am assuming that it is a modem issue given the age of the unit.

Thanks

[Ahra_G]

Hi Fairholm, 

Welcome to TPG Community! 

You can definitely get a modem of your choice so long as it's compatible with the type of connection you have (ADSL2+/NBN). 

I would suggest though that we check your connection first before doing so to ensure and rule out the possible cause of the drop outs. 

Kindly send us with your Customer ID/username and your service address via private message so we can pull up the account and run necessary line tests. 

Thanks!