Modem Not Working

[hostplus]

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?

[Ahra_G]

Hi @hostplus,

For newly installed services or modem that requires set up, I would recommend checking out this article: 

New Connection Setup Help

For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you. 

Thanks! 

Ahra_G

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?

[Shane]

Hi hostplus,

Just checking should you require assistance, please update this thread.

Cheers!

 

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?