Modem Not Working

hostplus
Level 2

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?

2 REPLIES 2
Ahra_G
Moderator

Hi @hostplus,

 

For newly installed services or modem that requires set up, I would recommend checking out this article: 

 

New Connection Setup Help

 

For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you. 

 

 

Thanks! 

Ahra_G

 

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?

Anonymous
Not applicable

Hi hostplus,

Just checking should you require assistance, please update this thread.

Cheers!

 

 

Hi

In a storm yesterday my modem stopped working. No lights come on when I plug it into power. I have tried resetting it and tried plugg it into other outlets but still not working. Can I get a new one from tpg and how much would it cost? I need it for this weekend, so would I be able to pick it up today if available?