Modem Returns not acknowledged

[mpsmart87]

I have returned 3 modems to TPG.  For each one I have received an email reminder to return it, days AFTER aus post says it has been delivered.  Each time it has taken a painful phone call to get the returns people to check.  Why can't TPG send an acknowledgement email whern a modem has been recieved?

Has anyone else had this problem?

[Aubrey]

@mpsmart87 We can check this out for you so won't need to call. Please send a private message with your account details.