TPG Community

Get online support

Modem not connecting to phone

Level 2
Hi, my internet us working but phone is not.
I've double checked all cables etc, used another phone, rebooted modem.
LED indicator on modem is not lit.
Can't dial out on home phone, when trying to call get a message saying that 'line is congested'.

Please help

Hi @loweryhome ,

We recommend having a read of these community articles, which may help with your concern:


If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community