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Modem overheating and discoloured

mia_lvs
Level 2

I have a TP-Link Archer VR1600v modem that has recently become discloured on the top half of the front and is hot to the touch.  I would like to get this replaced ASAP as I work from home and require stable internet and in the interest of safety as well - not sure if this is something TPG can do or if I need to purchase one independently.

 

I have searched high and low on the TPG website and can't find anything other than what models of modem are suitable - I've seen several other posts outlining the same type of issue I'm having but no actual solutions being posted. I'm not in a position to be able to call and the option to send a form/email query apparently has been removed so I'm hoping I may be able to get some help via the community!

3 REPLIES 3
alanguide
Level 7

I am not familiar with this model, but usually electronic equipment may run warm (my router is warm), whereas hot to the touch suggests a fault.

mia_lvs
Level 2
This is definitely more than just warm to the touch and it's got that characteristic pale gold/yellow-brown colour of something that is overheating/burning out.
BasilDV
Moderator

Hi @mia_lvs 

 

We'd like to check on what we can arrange for you.

 

Please send us a private message with your account details along with a photo of the device.

 

BasilDV