TPG Community

Get online support

Modem overheating and discoloured


Hi @Bktown


We're keen to look into the account and see what we can arrange for you.


Please send us a private message with your account details.



Level 2

Hello, I'm also having the exact same issues as above with my TP-Link Archer VR1600v. Overheating and discoloured as well as some intermittant instability with internet wifi connection.


I have a voice phone account with my internet.


Any help in this matter would be greatly appreciated Smiley Happy  


Hi @GWAR, we'd be keen to help out. Please send us your details via private message and we'll go from there. 

Level 2
I am exactly the same and have the same modem. Noticed it last year. Never had an issue with other modems before.
I am with another ISP now but I think that I should be able to get a new modem for free?