Modem

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Level 1b

Hi i need to order a new AC1200 modem. My modem will not power on.

 

3 REPLIES 3
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Moderator

 

Hi there  


Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

kind regards

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Moderator

 

Hi there Rod2,

 

Not a problem at all, so i would assume they will offer you replacement of the same TP-Link AC 1200. Model: C1200 dual band 2.4/5Ghz WIFI as this is our standard modem for use with NBN FTTP.

 

I have successfully escalated your request to that department and they should be in contact with you as soon as they are available to further assist you with your modem request Smiley Happy

 

If you have any further questions or queries please let me know

 

All the best,

 

 

kind regards

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Moderator

Hi there Rod2,

 

 

Just letting you know we have sent you a new modem at no addtional charge Smiley Happy

 

You should recieve your new modem within 1 to 3 business days.

 

please let me know know if you have any further concerns 

 

All the best 

 

 

 

Kind regards

 
 
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