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NBN Activation Not Happening

Level 1c



The NBN is installed. But the router is not activated as what described “waiting for up to 30 minutes”.




Hi @bobyusile2,


Welcome to TPG Community!


We were able to locate your account using your community details and have reviewed the account.


We understand that you've been able to get in touch with our Service delivery team and was advised that NBN Co have experienced a network shortfall which caused the delay of your NBN service to be installed.


A case manager is monitoring the account and will be in touch with you once an update is available.


Thank you for your patience.