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Huawei HG659 wireless 5 GHz problems

Level 1a

Devices connected to the modem via WLAN 5 GHz stop connecting to the internet regularly. I can change to WLAN 2.4 GHz: and performance is normal, but not an ideal solution in an appartment block with crowded 2.4 GHz. It seems that there is a newer firmware version than the current version 100R001C216B011. I appreciate an update in the hope that it will fix the WLAN 5 GHz connection problems. Thanks.

4 REPLIES
Moderator

Hi @jesi,

 

Welcome to TPG Community!

 

Please send us a private message with the Modem's Make/Model and its Serial Number so we can request for a firmware upgrade.

 

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your PM. Thank you.

Moderator

Hi @jesi

 

We'd like to make a follow up regarding your modem's Make/Model and its Serial Number so we can request for a firmware upgrade.

 

Please let us know via PM so that we can progress with this case. 

 

Cheers,

Level 1a

Thanks Erika.

 

I have just sent you a private message. I did send one to Riezl yesterday as well.

 

Regards

Moderator

Thanks @jesi!

 

I've now requested for a firmware update for your modem. 

 

I'll keep you posted once done. Smiley Happy