Devices connected to the modem via WLAN 5 GHz stop connecting to the internet regularly. I can change to WLAN 2.4 GHz: and performance is normal, but not an ideal solution in an appartment block with crowded 2.4 GHz. It seems that there is a newer firmware version than the current version 100R001C216B011. I appreciate an update in the hope that it will fix the WLAN 5 GHz connection problems. Thanks.
Welcome to TPG Community!
Please send us a private message with the Modem's Make/Model and its Serial Number so we can request for a firmware upgrade.
To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community
We'll wait for your PM. Thank you.
We'd like to make a follow up regarding your modem's Make/Model and its Serial Number so we can request for a firmware upgrade.
Please let us know via PM so that we can progress with this case.