Welcome to TPG Community!
We understand that you were able to contact our Tech team and was advised that there was an outage that affected your service.
It appears that it is already resolved as we can detect that the internet is working and stable.
Should you require further assistance, please let us know.
Welcome to the Community!
Based on the NTD light status, it appears to be a network issue that will need to be raised to NBNCo. We tried to locate your account using your community details so we can perform tests on our end but we're unable to find any record.
Can you PM us your customer Id or username along with your service address?
For reference: How do I private message (PM) in the community
Hi @JamesS, thanks for providing the details via PM. We have escalated the issue to our Engineering Team and the case engineer will contact you via SMS or phone call within the day to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM. Thank you.
Hi @JamesS, our Engineering Team has scheduled an NBN technician on your preferred date and time.
The team is closely monitoring your account and the case engineer will be in touch as soon as a new update becomes available.
Let us know should you have further queries. Thank you.