NBN Connection Box Ticking

[jennifer_]

Hello,

My area experienced an outage and after the electricity was restored, my NBN connection box keeps on ticking and there’s a flicking red light.

I’ve tried restarting my modem and have contacted TPG. I was notified that I would get a call within 24 hours for an update. However, I have not received an update.

Can someone look into my case please? Thank you for your time.

[Anonymous]

Hi @jennifer_ 

The red light indicates a line fault, let me see the status of the escalated ticket and see what we can do. Could you flick me a message with your details?

How to send a PM? 

Regards,

Hello,

My area experienced an outage and after the electricity was restored, my NBN connection box keeps on ticking and there’s a flicking red light.

I’ve tried restarting my modem and have contacted TPG. I was notified that I would get a call within 24 hours for an update. However, I have not received an update.

Can someone look into my case please? Thank you for your time.

[jennifer_ · Accepted solution]

Yep, I have sent you a private message.