TPG Community

Get online support

NBN Connection Box Ticking

SOLVED Go to solution
jennifer_
Level 2
Hello,

My area experienced an outage and after the electricity was restored, my NBN connection box keeps on ticking and there’s a flicking red light.

I’ve tried restarting my modem and have contacted TPG. I was notified that I would get a call within 24 hours for an update. However, I have not received an update.

Can someone look into my case please? Thank you for your time.
1 ACCEPTED SOLUTION

Accepted Solutions
jennifer_
Level 2
Yep, I have sent you a private message.

View solution in original post

2 REPLIES 2
Shane
Moderator

Hi @jennifer_ 

 

The red light indicates a line fault, let me see the status of the escalated ticket and see what we can do. Could you flick me a message with your details?

 

How to send a PM? 

 

Regards,

 

Hello,

My area experienced an outage and after the electricity was restored, my NBN connection box keeps on ticking and there’s a flicking red light.

I’ve tried restarting my modem and have contacted TPG. I was notified that I would get a call within 24 hours for an update. However, I have not received an update.

Can someone look into my case please? Thank you for your time.

jennifer_
Level 2
Yep, I have sent you a private message.