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NBN Connection box no lights after nearby lightning strike

Level 2
In the midst of the Brisbane rain rain rain today we had a loud bang and nearby lightning strike and our wifi stopped. Checking the equipment - the wireless router is on and connecting, but the NBN Connection box has no lights, no life. I’ve done the turn it off and back on again multiple times, tried other power points but still no life. How do I get help or a replacement?
It’s bad enough all this flooding - I don’t want to think about weeks of waiting for it to be fixed!

Hi @GtCrook75


Welcome to the Community!


We were able to locate your account and learned that you've been in touch with our Tech team.

The case has been raised to our Engineers and an NBN technician is booked to visit your premises in order to install a new NBN connection box.


Further updates will be provided by your assigned Engineer once available.