TPG Community

Get online support

NBN HFC Modem Lightning Strike?

Level 2


After the large storm in Brisbane on the weekend, our internet (NBN HFC) has not worked.

The modem turns on, and the ethernet send/receive lights on the back of the modem are both solid lit up, and not flashing. The 3 lights on the front of the modem do not work at all, I'd quite obvious that the modem has been affected by a lightning strike and no longer working.


The router inside has lost it's WiFi SSID as well? Which is weird. Just wondering, is this something that TPG/NBN will replace or will I be charged to replace the NBN Modem?



Hi @mitch_ford15 


Welcome to the Community!


We were able to locate your account using your community details and understand that you've been in touch with our Tech team earlier today. The case has been raised to our Engineers and they have booked an appointment for an NBN technician to visit your premises to check your NBN service.

Further updates will be given by your assigned Engineer via SMS or phone call as soon as it becomes available.