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NBN Modem cannot be turned on

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San1
Level 2

It is been about 3 years old modem, please help.

2 ACCEPTED SOLUTIONS

Accepted Solutions
BasilDV
Moderator

Hi @San1

 

Have you tried a different power outlet and power adapter?

Was there a power surge in your area?

 

Shoot me a PM with your TPG username or customer ID number to check on the warranty of the device.

 

BasilDV

View solution in original post

San1
Level 2

I usually turned off at night, and turned on in the morning.  This morning, I had tried different plugs with no luck.  Will PM you...

View solution in original post

2 REPLIES 2
BasilDV
Moderator

Hi @San1

 

Have you tried a different power outlet and power adapter?

Was there a power surge in your area?

 

Shoot me a PM with your TPG username or customer ID number to check on the warranty of the device.

 

BasilDV

San1
Level 2

I usually turned off at night, and turned on in the morning.  This morning, I had tried different plugs with no luck.  Will PM you...