NBN device is clicking constantly

[Oxana]

After thunderstorm today my NBN device started clicking non stop and it can not establish the Internet connection. I need the problem to be solved fast because I work from home.
Thank you.

[Ahra_G]

Hi @Oxana,

We advise customers to check if their service is affected by an outage here: How to Check for NBN Network Outage and TPG service status.

Using your Community details, I've managed to locate your account and have seen that the connection issue is now raised to our Engineering Team for further investigation. 

An appointment has also been booked on 10 November 2021, 8:00 AM - 12:00 PM. Please ensure that you or someone f legal age is present during the visit.

For any further concern, you may respond to the SMS sent by the said team or you may also let us know here.

Regards,

Ahra_G