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NBN stopped working

alugandulas
Level 2
Level 2
‎04-03-2022 01:01 AM

Hi There,

 

My nbn connection suddenly stopped working. When i checked the  router settings it was showing  following settings

DNS server, Gateway and IP address are 0.0.0.0

 

I  tried too   re-enter my username and password still not connecting

 

Not sure  what  else  i need  to  do ? unable to  connect  to  TPG support

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Anonymous
Not applicable
‎04-03-2022 02:30 PM

Hi @alugandulas, 

 

You may reset your modem to see if you will be able to browse. If not, you may check this community discussion thread on manually changing the DNS - https://community.tpg.com.au/t5/Modems-and-Devices/How-to-change-dns-server/td-p/5966

 

Let me know how it goes.

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