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Nbn 50 download very slow

Pangtiansang
Level 2
Every day the download speed is only about 3mbps. The YouTube videos we are playing tends to freeze every now and then. A new nbn box has been replaced recently but the result is the same. Can some one advise the cause other than the same repeated reasons?
3 REPLIES 3
Riezl
Moderator

Hi @Pangtiansang ,

 

We've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

Pangtiansang
Level 2
Frequently the videos freeze whenever there are advertisements coming up.
Riezl
Moderator

Hi @Pangtiansang, please send us a private message with your TPG account details so we can further assist you. Thank you.