Hi, Thanks for the help but it's not working. Could you please tell me, is my tpg username and password are the same as my tpg 'My Account' login? I used the login details from the existing Tp-Link Modem but it's still not connecting.
We did an article that you may find helpful, this will guide you on how to retrieve the forgotten TPG password.
See link below.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
Please help! I have a AC1200 D6220 modem with NBN FTTB. Been working perfectly from February to now. I can't get the modem to connect to TPG. Setup wizard keeps asking for username and password to ISP and it won't accept. I am definitely using correct credientials. IP shows 0.0.0.0. My netgear modem has more constant speeds than TP link modem TPG supplied. TPlink modem connects without any problem.....
Can't get help from TPG, can't get help from Netgear as they want money for advice. No one is willing to help. Hopefully someone out there knows the answer as I have been trying to fix this for more than 24hrs. Thanks in advance.
Welcome to the Community!
We were able to locate your account using your community details and reviewed the notes.
We understand that the case was escalated to our Engineers and a TPG technician was requested, but the earliest available schedule is on 05/08//2020.
This case was raised to NBN Co, but was not able to detect any issues within their network and pointing to a possible modem issue, which is a third party device.
Further updates will be given by your assigned Engineer as soon as it becomes available.