Hi @ryancollins1, thanks for sending the details via PM. We had a look at your account and we can see that it is being transitioned from ADSL2+ to NBN FTTB service.
We will no longer send an ADSL2+ modem since we will be providing you a new modem for your NBN FTTB service, which can also be configured for the ADSL2+ service to work.
We are just waiting for payment for the new modem to be received and we recommend that you settle this as soon as possible so we can proceed with the NBN FTTB service installation.
That's right, @ryancollins1.
Your address is NBN FTTB serviceable. We have received the payment and your order is now in progress. We are just waiting for NBN Co. to confirm an appointment for a technician visit.
You will also receive further updates regarding this via email.