Hi @MJO, we're sorry to know that you're having issues with the service and we apologise for the inconvenience this is causing you.
We have tried to locate the account using your community details, but we were unable to find a match.
Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community
We have been advised of an incident impacting some users on the HFC network in Cumberland Park, SA.
Field Services have been stood down today for safety reasons. They will return during daylight hours with an elevated work platform and traffic control to continue troubleshooting on-site. Their team has advised the next available Traffic Control crew will be available tomorrow morning at 7AM.
We have raised a trouble ticket so we can be updated with the progress of the fault.
Moreover, we do appreciate all your feedback regarding your recent experience dealing with our support. These are all taken on board and will be used for future improvements of staff and overall TPG processes.
Hi @MJO, we have checked the status of your connection and it shows up and running now, but we'd like to set your expectation that it may be interrupted while the restoration works are still in progress.
NBN technicians are currently onsite to rectify the issue. Let us know should you have further queries. Thank you.