Welcome to the Community @margaretcoe
Once confirmed that the service is installed. (Check or Reschedule Your TPG Installation via tpg.com.au/install)
Check the “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router if it's lit up.
If off or flashing ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.
The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.
Before attempting the troubleshooting steps, TPG recommends that you:
1. Check our Service Status at https://www.tpg.com.au/servicestatus
2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php
We've also created an article that will guide you with the correct setup of the ADSL2+ service.
In your case, our Engineering team have detected a possible fault within the copper network and a Telstra technician is booked to check your service. They target to resolve the issue on or before the 4th of March 2020. Your assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.
BasilDV
