Renew monthly plan

Level 1d

Hello, I want to continue to renew your TPG, but I have not found that there is no way to continue to buy your plan without buying wifi modern. What do I need to do? Thanks.

3 REPLIES 3
Moderator

@616471991zlm If you already have an existing modem that would work with the service then I don't see any issues about it, though it is always best to use TPG issued modems. Our customer service team would help.

 

BTW all TPG NBN plans come with a free modem.

 

Kind regards,

Joseph D

Level 1d

I know, but I want to know how can I continue to renew my monthly plan, or do I need to buy it again?

Moderator

We understand that you'd like to keep your service with TPG and we are happy to inform your that the account cancellation has been withdrawn, @616471991zlm.

 

As mentioned via PM, your account is still paid.

 

To avoid service disruption, please settle a new renewal for the next billing cycle.

 

These articles can guide you on how to use your TPG My Account:

 

 

Thank you for choosing TPG.

 

Let us know should you need further assistance.