Renew monthly plan

[616471991zlm]

Hello, I want to continue to renew your TPG, but I have not found that there is no way to continue to buy your plan without buying wifi modern. What do I need to do? Thanks.

[Joseph_D]

@616471991zlm If you already have an existing modem that would work with the service then I don't see any issues about it, though it is always best to use TPG issued modems. Our customer service team would help.

BTW all TPG NBN plans come with a free modem.

Kind regards,

Joseph D

[616471991zlm]

I know, but I want to know how can I continue to renew my monthly plan, or do I need to buy it again?

[Riezl]

We understand that you'd like to keep your service with TPG and we are happy to inform your that the account cancellation has been withdrawn, @616471991zlm.

As mentioned via PM, your account is still paid.

To avoid service disruption, please settle a new renewal for the next billing cycle.

These articles can guide you on how to use your TPG My Account:

• Using TPG My Account & Online Account Info
• TPG billing cycle and advance payments explained

Thank you for choosing TPG.

Let us know should you need further assistance.