New modem not connecting

[Katewells1984]

My new VX220-G2v modem is plugged in and all lights are blue except the Internet one.
I have waited for over 30 minutes. And then I restarted the modem. Still no change.
I have had confirmation SMS that nbn is all connected and ready go when modem arrives.
Any help would be appreciated.

[Ahra_G]

Hi @Katewells1984, 

For newly installed services, you may check this article for reference: New Connection Setup Help

If you're still unable to connect, PM us with your Customer ID or username so we can assist with the setup. 

Thanks! 

Ahra_G