New router

4829365
Level 2

How do i request a new router? i have had mine for several years now and when it was turned off and on again, only half of my devices connect to the internet. Please can someone contact me about arranging a new one.

 

Thanks

1 REPLY 1
BasilDV
Moderator

Hi @4829365 

 

When you try to connect half of the devices back, what error message are you receiving?

Are they connected via WiFi or Wired?

 

Kindly send us a private message with your account details for us to check what's available for you.

 

BasilDV