Get online support
Hi @Notarealkaren ,
Let us help check this with our Team, could you shoot us a PM with your details to better understand the situation.
How to send a PM?
Regards,
Hi. I just received my new 5g wifi modem. The sim wasnt installed (was in the box). It says on the setup that it should already be installed. I have no clue how to put it in.
Can you take a pic of the modem you received?