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Sagemcom 5866 5G issues, devices can no longer "see" each other

jerryg
Level 2

Hi, I have a Sagemcom 5866 5g modem, has been working better than the nbn was, until a few weeks ago.

The devices, laptops, win 10 and 11, Chromebook, mac desktops, Samsung phones & tablets cannot see the google home, not all at once, but increasingly intermittent.

Ive tried disabling the 2.4 mhz to force them to all use the 5mhz channels, then the reverse, with no luck.

After logging  in to admin on the router, the devices . chromecast and other devices. seem to be randomly showing in the ethernet connection or not at all?

Hoping this is a firmware issue, yes, ive done restarts, reinstalls, various combinations of gear, modem location etc.

any ideas?

thanks in advance. 

.

 

2 REPLIES 2
Angeli
Moderator

Hi @jerryg

 

Welcome to TPG Community! 

 

We'll organise a callback with our tech team to conduct further troubleshooting on your modem. Send us a PM with your TPG customer ID please. 


How do I private message (PM) in the community

 

Regards, 

Angeli
 

david64
Level 15

@kannarakesh05 @hello1  @MichaelSyme  @cortissozcamilo @fkschoond @BobC @ktongpetch 

The solution here might help your Sagemcom problems.