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No NBN internet connection

Level 1

Hi there

The power to my broadband and NBN modems was temporarily switched off and when it was turned on again the 'connection light' on the NBN modem was flashing red. I tried to reset the connection box by holding the reset button for 1-2 seconds however it has not worked. Can you please advise on what I can do to get my internet connection back. 

Thanks.

3 REPLIES 3
Moderator

Hi @MariaPW,

 

Welcome to TPG Community!

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Moderator

Hi @MariaPW, thanks for providing the account details via PM. Are you able to check if the NBN Connection Device or White Box and the TPG Modem are currently connected and on?

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Moderator

Hi @MariaPW, thanks for confirming via PM that the service is now up and running. We'll see how it goes and if the issue persists, please let us know so we can investigate further.