No connection

[Younten2016]

I have moved to new house and i have advised to transfer my internet service to my new property. I have received a text message that it has been transfer and installed but when i check the internet at the new address, its not working. Waited for 2 hr 52 mins for call back but no luck.

[BasilDV]

Hi @Younten2016

Thanks for raising this with us.

We checked the account and learned that your case was raised to our Engineers.

An NBN technician was booked and managed to resolve the issue.

It is now showing that the service is connected within specification.

Let us know if you need further assistance.

BasilDV