No connection

[Topkath007]

I cannot get my wireless modem to connect to the internet. Is this a continuous issue? I am connected via 4G. Would I be better off with another provider?

[alanguide]

Could be a faulty modem or some configuration blip. A problem is not necessarily the fault of the RSP. My wireless modem is behaving fine.

[Ahra_G]

Hi @Topkath007, 

We recommend to check out this article: Troubleshooting No Connection

If the issue persists, send us a private message with your TPG username or Customer ID for further assistance. 

-Ahra_G