Hi @doseok87,
We edited your post with your TPG username as in can be used to compromise your account security. Please avoid posting any account or personal information on a public thread.
We've checked the account and run some remote test. We've detected a possible fault within the NBN network which needs to be investigated by our Engineering team.
We've escalated the case and one of our Engineers will be in touch within 24 to 48 hours.
Should you require further assistance, please let us know.
Kind regards,
BasilDV
