No power

[Beckbeecham24]

Hi so I've recently re connected my wifi however the box on the wall is not lighting up or getting any power. But the re installation was successful

[Ahra_G]

Hi @Beckbeecham24 

You can proceed with the troubleshooting steps indicated on these links: 

• NBN Fixed Wireless Setup Guide 
• How to set up your TP-Link VR1600v modem 
• Wi-Fi troubleshooting steps - No Internet/Connection 
• Troubleshooting Your Internet Connection

I've managed to locate your account using your Community details and have organised a call back to be made from our Technical Team to assist along with the set up of your connection. 

Please wait for the call within the day. 

Regards,

Ahra_G