Non- Issued Modem

[saywot]

I rang TPG support seeking help to configure a new TP-Link VR400 to connect to the FFTN NBN
I'd followed the instructions from the TPG set-up page but ..
It didn't connect and the helpful chap swore that the VR400 isn't NBN ready.
Despite it being on this list of FTTC FTTN devices.
https://www.tp-link.com/au/nbn-compatible-device/
Why would he say that it's not compatible?

[david64]

Hi @saywot . Several users have VR400 connected ok.

Telephone cable goes from wall socket to DSL port for FTTN.

Check it is in proper operation mode.

Go to Advanced > Operation Mode, select the Wireless Router Mode, and click Save.

The modem router will reboot.

On Internet Connection Setup,

ISP list: Other

DSL modulation type: VDSL

If you have Bundled NBN/VOIP plan, VLAN ID: Enable; Value 2.

If Data only plan, VLAN ID Disabled.

Connection type: PPPoE

[saywot]

Doesn't explain why the support agent said "it's not compatible with your connection" though.

[david64]

@saywot . Did those instructions help? You can do search in Community for VR400; there might be pointers.
The help desk isn't a good source of truth.