Orange light on modem

[Sarajade92]

I was just wondering why one of the lights on my modem are orange and we have no internet connection. Is anyone else having this issue?

[Joseph_D]

Hi Sarah,

I'm sorry to read that you are having issues with your NBN service. Your case is being investigated by our engineering team. According to the latest test result there is a possibility of a concern on the NTD's power supply. Is the Network Termination Device or Box connected to a power supply? Is it switched on?

Kind regards,

Joseph D

[Riezl]

Hi @Sarajade92, we can see that our Engineering Team has been in touch and discussed the outcome of the NBN technician visit.

They are still monitoring the case and further updates will be provided as soon as it becomes available.

Should you need any assistance, feel free to drop us a message. Thank you.