TPG Community

Get online support

Qos and Bandwidth Control

PaoBoi
Level 2

Can't find QoS or Bandwidth Control on my modem. My modem is AX5400 Wifi 6 Modem router with VoIP from tp-link

7 REPLIES 7
Angeli
Moderator

Hi @PaoBoi

 

Welcome to TPG Community! 

 

Do you see this in the settings on your modem/router? 

 

-Angeli

Batwam
Level 3

same here, this router doesn't appear to have bnadwith control?

Shane
Moderator

Hi @Batwam,

Could you post a screenshot of the available settings on the modem/router's page also include the current firmware version for reference and we will raise this to our Engineering Team for investigation.

Regards, 

Batwam
Level 3
Same as the one posted above. There should be a section for Bandwith Control between Parental Control and Security but it has been removed. How do we specify the limits then? Is TPG able to update these settings remotely?
Angeli
Moderator

Hi @Batwam

 

What is your modem's make and model? Are you able to post a screenshot of what you see on the modem settings at the moment?

 

Regards, 

Angeli

Batwam
Level 3
Thanks for the response. I posted my specific issue here: https://community.tpg.com.au/t5/Broadband-Internet/VX420-G2h-Bandwidth-limit/m-p/134826

There are many settings. Which specific ones do you need to see?
Angeli
Moderator

Hi, 

 

I'll have a tech specialist to ring you for assistance on the bandwidth control, parental control and upload speed. Send me a PM with your TPG customer ID or username please. 


How do I private message (PM) in the community
 

Regards, 

Angeli