I called TPG about it and they told me they weren’t going to help as the modem was too old. I told them that it was odd as I got the free modem with the connection and could easily cancel my connection and get a new free modem. Luckily I got my hands on another TPG modem (TP-Link AX5400) so I am using that one instead and no longer suffer connection drops. Try to call them if your modem is recent enough, otherwise cancel your connection and get a new one. ... View more

Thanks for the response. I posted my specific issue here: https://community.tpg.com.au/t5/Broadband-Internet/VX420-G2h-Bandwidth-limit/m-p/134826 There are many settings. Which specific ones do you need to see? ... View more

Same as the one posted above. There should be a section for Bandwith Control between Parental Control and Security but it has been removed. How do we specify the limits then? Is TPG able to update these settings remotely? ... View more

Same here, very yellow modem, hot to the touch and turning itself off multiple times a day. Is TPG issuing replacement modems for these faulty units? ... View more

same here, this router doesn't appear to have bnadwith control? ... View more

will do ... View more