Qos and Bandwidth Control

[PaoBoi]

Can't find QoS or Bandwidth Control on my modem. My modem is AX5400 Wifi 6 Modem router with VoIP from tp-link

[Anonymous]

Hi @PaoBoi, 

Welcome to TPG Community! 

Do you see this in the settings on your modem/router? 

-Angeli

[Batwam]

same here, this router doesn't appear to have bnadwith control?

[Anonymous]

Hi @Batwam,

Could you post a screenshot of the available settings on the modem/router's page also include the current firmware version for reference and we will raise this to our Engineering Team for investigation.

Regards, 

[Batwam]

Same as the one posted above. There should be a section for Bandwith Control between Parental Control and Security but it has been removed. How do we specify the limits then? Is TPG able to update these settings remotely?

[Anonymous]

Hi @Batwam, 

What is your modem's make and model? Are you able to post a screenshot of what you see on the modem settings at the moment?

Regards, 

Angeli

[Batwam]

Thanks for the response. I posted my specific issue here: https://community.tpg.com.au/t5/Broadband-Internet/VX420-G2h-Bandwidth-limit/m-p/134826

There are many settings. Which specific ones do you need to see?

[Anonymous]

Hi, 

I'll have a tech specialist to ring you for assistance on the bandwidth control, parental control and upload speed. Send me a PM with your TPG customer ID or username please. 

How do I private message (PM) in the community
 

Regards, 

Angeli