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I was recently sent a new modem to replace an old one which is playing up.
If I'm simply replacing it with an existing NBN FTTN Broadband account, do I need to set it up or simply plug it in?
Hi @gnbfhb
The replacement modem/router from us is preconfigured.
This means that you just need to connect it the same way your old modem/router was connected.
In case that the modem did not connect to the internet after a few minutes. Then we've created an article that will guide you on how to configure it.
Refer to this link:
How to set up your TP-Link VR1600v modem
BasilDV
