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Return faulty router

danielm8
Level 2

Hi,

 

My TPG router failed less than a year after getting it. It was replaced under warranty. I've been asked to return this one.. how do I obtain a pre-paid postage bag to return it?

 

 

Thanks.

1 REPLY 1
Ahra_G
Moderator

Hi @danielm8

 

We have raised a request to provide you with a prepaid return label for the modem shipment.

 

Please check your email address within 24-48hrs. If it's not in your inbox, please check your spam/junk folder. 

 

Feel free to let us know should you require further assistance. 

 

Regards,

Ahra_G