Get online support
I am trying to set up a Google Nest Wifi to address poor wifi issues in parts of my house. My networking/tech skills are at the very lower end of the scale.
I have a NBN HFC connection with the Arris CM8200 modem, and the TPG supplied TP-Link Archer VR1600v router.
After working through the set-up steps from the Google Home app - which instructs you to connect the ethernet cable from the Nest device directly into the modem, the set-up wizard ultimately tells me there is No Internet Connection.
Reading the forums on the TPG community and elsewhere, it appears the problem is related to TPG using "VLAN tagging", which I understand Google Nest Wifi does not support.
Some solutions provided on this forum suggest that the Google Nest router instead needs to be connected into the existing router. I have tried this multiple times, but the set up wizard will still not recognise an Internet Connection.
Is there anyone who can point me to a plain English description of how to set this up ? If possible, including screen shots of the devices, and how to make any required changes to settings on the router / Google nest device ?
The moderators keep linking to previous discussions on the community pages, but they are poorly written and completely confusing.
Thankyou