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Setting up Netgear AX4200 with nbn

lukemorgan2009
Level 2
Hi there,

I am looking to get some help with connecting the new router I purchased netgear AX4200. I have spent a couple hours on the phone with netgear trying to connect it to the internet with no luck. Any help would be greatly appreciated.

I purely purchased a new router as I get a poor wifi connection only 6 meters away from the router.

Thanks,
Luke
3 REPLIES 3
david64
Level 14

Hi @lukemorgan2009 . What is the exact model number of the router?

What type of NBN connection do you have?

Settings are PPPoE, username with @tpg.com.au and password. If not FTTP, set VLAN ID=2.

lukemorgan2009
Level 2
Hi David,

Model RAX43

I have set to PPPoE and put in my username and password bug still doesn’t connect. I know these setting normally work because I previously had purchased a Deco router which I connected using the same setting however I had to return it due to disconnecting all the time.
david64
Level 14

@lukemorgan2009 . I'm looking at this manual.

NighthawkAX5
5-StreamAX4200WiFiRouter
ModelRAX43

If you need to set VLAN ID, this iiNet article is for a similar router.

https://help.iinet.net.au/how-set-netgear-nighthawk-rax80-nbn-fttc